DNB has said it will cut 400 full-time positions as part of a broader reorganisation of its Technology & Services division, attributing the move to increased adoption and investment in artificial intelligence. In a stock-exchange filing the bank stated that it has implemented AI for a range of tasks and that the technology is replacing duties that were previously handled manually.
The planned reductions form part of measures DNB describes as necessary to improve customer experience, increase efficiency and meet future customer needs. The Finance Union (Finansforbundet) has warned against treating the introduction of AI as an automatic rationale for reducing headcount, urging caution in how technological change is managed in the sector.